REFUND POLICY

Thank you for choosing WESTFUR COLLECTIVE LLC. We are committed to providing our customers with high-quality pet supplies and a satisfactory shopping experience. If you are not satisfied with the product you received, you can apply for a return or refund according to the following return policy.

I. Return Application Period

Customers can apply for a return or refund within 30 days of receiving the product.

Return applications submitted after the specified time may not be processed.

II. Eligible Returnable Items

Returns are possible in the following situations:

Product has quality issues

Product damaged during transportation

Incorrect product received

Product clearly does not match the order description

Customer dissatisfaction with the product

Opened product description

WESTFUR COLLECTIVE LLC supports returns after opening.

Even if the product has been opened, as long as it has not been maliciously damaged, you can still contact customer service to apply for a return.

III. Situations Where Returns Are Not Supported

Returns may not be processed in the following situations:

The product is damaged by human error.
The product is missing major accessories.
The return period has expired.
Problems caused by improper use.
IV. Return Process

Please follow these steps to apply for a return:

Step 1: Contact Customer Service

Please contact us via email and provide:

Order Number
Purchaser Name
Problem Description
Product Photo (if applicable)
Contact Information

WESTFUR COLLECTIVE LLC
Email: neesha@westfurcollective.online

Step 2: Await Review

Our customer service team will review your application within 1-3 business days and provide return instructions.

Step 3: Return the Product

Once approved, please send the product to the following return address:

Address 132 NEW YORK STREET / APT D205 REDLANDS CA 92373

Please ensure that your order number or relevant information is included in the package so that we can process it quickly.

V. Refund Policy
We will arrange a refund after receiving and inspecting the returned product.

Refunds will be returned to your original payment account.

Refunds typically arrive within 3-10 business days, depending on the payment institution or bank.

VI. Return Shipping Costs

If the return is due to product quality issues, wrong item shipped, or damage during transport, we will cover the return shipping costs.

If the return is due to personal reasons, the customer will typically bear the return shipping costs.

VII. Important Notes

To protect your return rights, we recommend that you:

Keep the tracking number

Use reliable logistics services

Contact customer service to confirm the return process before returning the item.

WESTFUR COLLECTIVE LLC always values ​​every customer’s shopping experience. Thank you for your understanding and support!